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Password update

June 21, 2011

Thanks to the people who have given us feedback about the password situation regarding the online catalogue/reserves. We appreciate your concerns, but thanks to our friendly hacker, privacy and security has now become a top priority – an issue that we must deal with .

It might seem an over-reaction considering the limited information that was visible. But some clients have restricted telephone numbers, or  might not want their addresses publicised because of domestic situations, etc. 

The easiest way to deal with the password issue is to log in using your user name – then click on “Forgotten password“.  As long as we have your email address in our system, you will  be emailed a random password to use for your first log in. It will prompt you to change this password immediately. At this time, some people enter a standard password, and then alter some of the letters or numbers at the end on a cyclical basis.  For example, random1, random2, random3. 

We apologise for the inconvenience this is causing thousands of people, especially  those who use the online catalogue a lot.  Unfortunately, our software system has limited options and password renewal is necessary at this point. If it becomes possible to simplify things in future, we will do so.

Your understanding and patience is appreciated.

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One Comment
  1. Looks like you guys are handling a difficult situation as well as possible. What a pain – my sympathies!

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